Provision of Library Reference Service through Web 2.0 for Global Competitiveness: Report from Federal Polytechnic Ede, Osun State, Nigeria

ODUMADE-SALAKO, Adepero Olajumoke and AKPOBASAH-AMUGEN, Sarah (2018) Provision of Library Reference Service through Web 2.0 for Global Competitiveness: Report from Federal Polytechnic Ede, Osun State, Nigeria. In: 1st International Conference, 2018, The Federal Polytechnic, Ilaro.

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Abstract

Part of the 12 cardinal pillars of the World Economic Forum’s Global Competitiveness Index are higher education and training, ability to harness existing technology and innovation. Consequently, information is needed for teaching, learning and technological development in the Polytechnic education sub-sector. Therefore, harnessing the current technology of Web 2.0, a Whatsapp platform was created for the students of the Department of Library and Information Science, Federal Polytechnic Ede to request for information they need for their academic endeavours. This paper therefore presents the report of a survey carried out on the assessment of the students’ use of the Online Reference Service platform. Using a total enumeration method, a self-designed questionnaire was administered on 221 students who constituted as population of the study. Findings revealed that majority of the students were satisfied with the reference services provided to them through the social media platform, and also found the information materials provided very useful. In view of this, they indicated that they would like the service to be replicated by their Main Library. Therefore, the study recommends that the Main Library should replicate the social media reference service and necessary resources and facilities should be provided. Also, awareness should be created to market the service while only dedicated and experienced staff should be appointed to handle the service.

Item Type:	Conference or Workshop Item (Paper)
Subjects:	H Social Sciences > H Social Sciences (General)
Divisions:	Faculty of Law, Arts and Social Sciences > School of Social Sciences
Depositing User:	Mr Taiwo Egbeyemi
Date Deposited:	03 Jun 2021 11:06
Last Modified:	03 Jun 2021 11:06
URI:	http://eprints.federalpolyilaro.edu.ng/id/eprint/1565

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