JIMOH, S.O and AFOLAYAN, O.T (2019) Impact of Technological Innovation on Customers Satisfaction in Selected Banks in Ilaro, Ogun-State Nigeria. In: 16th iSTEAMS Multidisciplinary Research Nexus Conference,, 9th - 11th June, 2019, The Federal Polytechnic Ilaro, Ogun State.
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Abstract
Innovation through information technology (IT) has made inroads everywhere and banking is no exception to it. This study examined the impact of technological innovation on customer satisfaction In Selected Banks in Ilaro, Ogun-State Nigeria. Primary method was used for data collection, results were analyzed using simple percentage and t-test. Although, the result reveals a significant impact of technological innovation on the performance of both banks, but technological innovation has more impact on the performance of United Bank for Africa compared to Access Bank Plc. Also, the t-test result reveals that there is significant difference in the speed of transaction and customer-client relationship except for efficiency of online banking in both United Bank for Africa And Access Bank Plc. it is therefore recommended that banks should maximize the use of technological innovation the use of technological innovation by improving the working of employees towards offering better service quality because when more players would enter the field of banking, any best service quality provider would win the game.
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HF Commerce |
| Divisions: | Faculty of Law, Arts and Social Sciences > School of Management |
| Depositing User: | Miss Ayomikun Ogunbadejo |
| Date Deposited: | 03 Jun 2020 19:56 |
| Last Modified: | 03 Jun 2020 19:56 |
| URI: | http://eprints.federalpolyilaro.edu.ng/id/eprint/350 |
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