AFUYE, OLUSEKE F (2019) EXAMINING EMOTIONAL EXHAUSTION, JOB STRESS AND BURN OUT OF FOOD AND BEVERAGE DEPARTMENT EMPLOYEE. In: 1st National Conference of WITED, Ilaro Chapter, August 13-16, 2019, The Federal Polytechnic, Ilaro.
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Abstract
This research work was carried out to examine emotional exhaustion, job stress and burn out amongst hotel food and beverage department employees in five selected hotels in Lagos state. For developing an overview in this area, questionnaires were distributed to 44 food and beverage employees, and the effective response (39) rate was 88.6%. The findings showed the major causes of emotional exhaustion, job stress and burn out were due to multitasking of employees. The stressor during working hours include nagging boss, complicated guest, work overload, sexual harassment, long working hour and low income as reported by the respondents. The study identified the problems faced in the study area and also recommended the ways of moderation through motivations, creation of enabling environment, training, recruitment of more hands and increment of salary
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Subjects: | Q Science > Q Science (General) |
| Divisions: | Faculty of Medicine, Health and Life Sciences > School of Biological Sciences |
| Depositing User: | Unnamed user with email [email protected] |
| Date Deposited: | 28 May 2021 11:06 |
| Last Modified: | 28 May 2021 13:37 |
| URI: | http://eprints.federalpolyilaro.edu.ng/id/eprint/1385 |
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