Administrative Competence and service delivery in Ogun State Local Government Councils

Erwat, Eseza Akiror and Banjo, Abosede B (2021) Administrative Competence and service delivery in Ogun State Local Government Councils. Frontiers of Knowledge Journal Series | International Journal of Management, Business, and Entrepreneurship, 4 (2). pp. 1-15. ISSN 2636-4875

Text JOURNAL JUNE 2021.pdf Download (230kB)

Abstract

Service Delivery has to do with the actual delivery of a service or product to the customer, clients, or public. Therefore this study examined the administrative competence and service delivery of administrative staff in Ogun State Local Government Councils. Three Hypotheses were tested for the purpose of this study. One hundred and twenty (120) of the respondents from the total population were sampled. The study employed multi-stage sampling techniques. First stage, the stratified sampling was used to delineate the whole Local Government Councils in Ogun State according to their geo-political zones for proper demarcation of the respondents’ area. Simple random sampling was used to select two (2) Local Government Councils from the geo-political zones in Ogun State. The study finds out that there is sharp contrast between administrative competence of employees and service delivery to the people. The study recommends that, the Local Government Commission in Ogun State needs to expose LG employees to relevant and in-service training to ensure that a high standard of efficiency and productivity is maintained at all times.

Item Type:	Article
Subjects:	H Social Sciences > H Social Sciences (General)
Divisions:	Faculty of Law, Arts and Social Sciences > School of Social Sciences
Depositing User:	Mr Taiwo Egbeyemi
Date Deposited:	03 Apr 2023 12:17
Last Modified:	03 Apr 2023 12:17
URI:	http://eprints.federalpolyilaro.edu.ng/id/eprint/2227

Actions (login required)

View Item