Capacity Building as a Tool for Enhancing Service Delivery of Civil Servants in Ogun State

Jolaade, I.A and Adelani, Adebayo Mathew (2020) Capacity Building as a Tool for Enhancing Service Delivery of Civil Servants in Ogun State. In: Federal Polytechnic, Ilaro International Conference. Federal Polytechnic, Ilaro, November 8, 2019, The Federal Polytechnic, Ilaro.

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Abstract

Capacity building is the basis for an organisation’s efficiency, enhancement of employees’ productivity and competitiveness. Prompt service deliveries of civil servants make people in a country possess high-quality life and worthy living. This study examined how capacity building could enhance service delivery of Civil Servants in Yewa South Local Government Area, Ogun State, Nigeria. The study adopted a descriptive survey design with the use of structured questionnaire administered on senior members of staff selected randomly from Civil Servants in Yewa South Local Government Area, Ogun State, Nigeria. However, ninety eight (98) copies of the questionnaire were retrieved and used as sample for the study. Data collected were analysed with frequency counts, percentage and mean method. The study concluded that capacity building as a tool enhanced civil servants’ excellent performance towards prompt service delivery in Yewa South Local Government Area, Ogun State, Nigeria. It was recommended that government should make adequate provision in its budget for continuous capacity enhancement for civil servants’ effectiveness and efficiency toward effective service delivery to the citizens.

Item Type:	Conference or Workshop Item (Paper)
Subjects:	H Social Sciences > H Social Sciences (General)
Divisions:	Faculty of Law, Arts and Social Sciences > School of Art
Depositing User:	Mr Taiwo Egbeyemi
Date Deposited:	03 Apr 2023 12:16
Last Modified:	03 Apr 2023 12:16
URI:	http://eprints.federalpolyilaro.edu.ng/id/eprint/2222

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