Assessing the impact of emotional and social intelligence on employee performance in selected hospitality and tourism organizations in Bauchi Metropolis.

Donatus, E. A and Nwokorie, Edwin Chigozie and Zoakah, A. B (2019) Assessing the impact of emotional and social intelligence on employee performance in selected hospitality and tourism organizations in Bauchi Metropolis. HATMAN Journal of Hospitality and Tourism, 2019, 9 (2). pp. 1-11. ISSN 2276-8297

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Abstract

This study explores the opportunity in assessing the impact of emotional and social intelligence on the performance of staff in some selected hospitality and tourism establishments in Bauchi metropolis. The study was carried out among the staff of the selected hospitality industries. It used the quantitative method of research; questionnaire survey precisely to investigate forty eight respondents which were randomly distributed among employees of the selected establishments. Data generated were analysed in descriptive statistics with Statistical Package for Social Science (SPSS) to determine the impact of emotional and social intelligence on the employee performance in the study area. It was discovered that social intelligent was geared towards improving employee performance. It also revealed that emotional and social intelligence, when acquired, enables employees understand tourists’ and guests’ emotions. It was recommended that social intelligence is an important tool for hospitality establishments. Hence, management of such institutions should see it as a concept that will promote and motivate the inner force of workers for effective service delivery.

Item Type:	Article
Subjects:	Q Science > Q Science (General)
Depositing User:	Mr. Bolanle Yisau I.
Date Deposited:	29 May 2021 19:52
Last Modified:	29 May 2021 19:52
URI:	http://eprints.federalpolyilaro.edu.ng/id/eprint/1503

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