Joshua, A. A and Akintoye, R. O (2019) ELECTRONIC BANKING AND CUSTOMERS SATISFACTION IN YEWA ILARO OGUN STATE NIGERIA: THE CUSTOMERS’ PERSPECTIVE. In: 1st National Conference of WITED, Ilaro Chapter, August 13-16, 2019, The Federal Polytechnic, Ilaro.
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ELECTRONIC BANKING AND CUSTOMERS SATISFACTION IN YEWA ILARO OGUN STATE NIGERIA.pdf Download (322kB) |
Abstract
This study examined the impact of electronic banking on satisfaction of corporate bank customers in Nigeria. The study adopted survey research designed through the use of structured questionnaire and the regression analysis was the statistical method adopted. The study found that there is a significant relationship between electronic banking and customers’ satisfaction. Also that E-banking has become popular because of its convenience and flexibility, and transaction related benefits like speed, efficiency and accessibility. Although these are fraught with insecurity and most importantly power challenges. The study concluded that e�banking has impact in improving customer satisfaction as it enhance reduction of time spent to withdraw cash and ensure control of account movement. The study recommends that banking sector should improve more security service for customer who uses electronic banking in order to enhance their confidence.
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Subjects: | L Education > L Education (General) |
| Divisions: | Faculty of Law, Arts and Social Sciences > School of Management |
| Depositing User: | Unnamed user with email [email protected] |
| Date Deposited: | 28 May 2021 10:20 |
| Last Modified: | 28 May 2021 13:38 |
| URI: | http://eprints.federalpolyilaro.edu.ng/id/eprint/1383 |
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