THE IMPACT OF BUSINESS PROCESS RE-ENGINEERING ON ORGANIZATIONAL PERFORMANCE (A STUDY OF COMMERCIAL BANKS AND MICRO-FINANCE BANKS IN ILARO)

BAKO, Y.A and BANMEKE, M.B (2019) THE IMPACT OF BUSINESS PROCESS RE-ENGINEERING ON ORGANIZATIONAL PERFORMANCE (A STUDY OF COMMERCIAL BANKS AND MICRO-FINANCE BANKS IN ILARO). Journal of Management and Technology [JORMATECH, 5 (1). pp. 1-14.

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Abstract

The researcher examined the Impact of Business Process Reengineering (BPR) has on Organizational Performance focusing on Commercial Banks and Micro-finance Banks in Ilaro, Ogun state. The objective of the study is to uncover how BPR can help to effect innovative and strategic changes in the organization, to determine the impact of BPR on organizational performance; to assess the roles of information technology in the implementation of BPR for an organization to attain its goals and to determine how BPR can affect the service rendered by an organization. The data for this research work were obtained through primary and secondary source where respondents were selected using simple random sampling technique and a survey was carried out on the staff of commercial banks and micro-finance banks in Ilaro. 124 answered questionnaires were returned by the respondents. The data was analyzed using multinomial regression analysis. From the findings, it showed that if returned P-value of multinomial regression model result is <0.05 (0.05 being the level of significance) and vice versa, the returned P-value for all hypotheses tested was <0.05. So all the four alternative hypotheses tested were accepted. Therefore, business process reengineering has positive impact on organizational performance. The study recommended that the organization’s incentive and reward system should be changed by considering benefits in respect of salary increment, promotion, empowerment and compensation.

Item Type:	Article
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HF Commerce H Social Sciences > HF Commerce > HF5601 Accounting
Divisions:	Faculty of Law, Arts and Social Sciences > School of Management
Depositing User:	Miss Ayomikun Ogunbadejo
Date Deposited:	25 May 2020 19:38
Last Modified:	25 May 2020 19:38
URI:	http://eprints.federalpolyilaro.edu.ng/id/eprint/187

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