TOTAL QUALITY MANAGEMENT ON EMPLOYEE SATISFACTION OF FEMALE STAFF IN DANGOTE PLC IBESE, OGUN STATE

Jimoh, Ibrahim B and AINA-DAVID, O. A. (2020) TOTAL QUALITY MANAGEMENT ON EMPLOYEE SATISFACTION OF FEMALE STAFF IN DANGOTE PLC IBESE, OGUN STATE. Journal of Management and Technology (JORMATECH), 6 (1). pp. 1-5. ISSN 117-1847

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Abstract

This study examines the impact of total quality management on organisational performance of female staff in Dangote cement plc. Ibeese, Ogun State. A survey design was adopted for the study where questionnaire was the instrument used to elicit information from 70 female staff of three units in Dangote Plc Ibese (i.e. Cement, Agro-Sack and Transportation). The sample size decision was based on Taro-Yamane (1967) sample size determination. A convenience sampling technique was used to select the respondents based on gender and age. Two (2) modified and adapted instruments tagged Survey on the Implementation of Total Quality Management and an instrument with variables regarding organizational performance by Lau & May (1998) were used for data collection. Product moment correlation and multiple regression analyses were used in analyzing the data collected. This result shows that there is a positive and significant relationship between management commitment, staff orientation, employees’ commitments and employee satisfaction. Furthermore, a unit increase in management commitment, staff orientation and employees’ commitment will cause 2.189, 3.015 and 3.816 unit increases in female employee satisfaction provided other independent variables are held constant. It was concluded that total quality management practice has significant impact/contribution on female employee satisfaction. The study therefore recommended among others that top management should actively participate in quality management activities, strongly encourage female employee involvement in quality management activities, purses long term business success and discusses many quality related issues in top management meeting.

Item Type:	Article
Subjects:	H Social Sciences > H Social Sciences (General)
Divisions:	Faculty of Law, Arts and Social Sciences > School of Social Sciences
Depositing User:	Mr Taiwo Egbeyemi
Date Deposited:	03 Jun 2021 12:48
Last Modified:	03 Jun 2021 12:48
URI:	http://eprints.federalpolyilaro.edu.ng/id/eprint/1618

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